Contact and Support

You can get in touch with us by sending an email to [email protected] Please be clear and specific in your email as much as possible. We generally reply within 24 hours but it sometimes takes up to 3 business days to hear back from us.

Email: [email protected]

Address: Brain Index LLC,

9330 LBJ Freeway

Suite 900

Dallas, TX 75243

I can't view my score, what's the problem?

If you have successfully validated your test and paid the test fee, you will be automatically redirected to your score page. If you closed the browser by mistake or had any other problem viewing your score, you can recover your results from the “Recover Past Results” page.

I did not receive my Certificate of Completion

You should receive your Certificate of Completion within 24 hours of test completion, however sometimes it might take up to 48 hours. Sometimes our email might end up in the spam folder, please check your spam folder before contacting us. If you still can’t find your Certificate after 48 hours, please contact us at [email protected] using the same email you used when you performed the test.

Test Validation Process

Before taking the test, make sure you go through and read our terms and conditions and privacy policy.

Our IQ test consists of three steps. Below is a detailed explanation that might help the candidates understand the process:

Taking the test:

The test consists of 30 questions that might gradually increase in difficulty. For the best results, candidates need to be in a quiet place and away from any distraction that might shift their attention from the questions sequence. Be careful, once an answer has been clicked, you cannot go back to the previous question and change your answer.


After finishing the test, you will be redirected to a page to input your name, email address, age, country, gender and study field. Please make sure to review our privacy policy for details on how we use your data.

Test Validation:

The test is free to take and is accessible for anyone on the internet. In order for the candidates to view their results, the test must be validated. Tests that are not validated do no affect the scoring of other candidates and are dropped. Test validation fee is for $11 paid at the end of the test.